June 11, 2010

Dear Jean,
I wanted to thank you for getting this quote out to me so quickly. I'm sorry I was not able to reply to you sooner. We were able to find a solution to the rod problem without getting a custom-fit ceramic rod for our Mechanical Engineering project, from some pre-made materials that were already available in the school shop. However, I really appreciate your efforts in this matter. You have shown excellent service even for such a small customer as a student with a project: your attention to detail, helpfulness, reasonable pricing and quick follow-up will be remembered and I will be sure to recommend you to anyone that needs custom ceramics.

With Regards,
Ben